Effective Date: January 2026
1. Use of Website
You may use our website for personal, non-commercial purposes only.
All content (images, logo, text) belongs to EKTARA and cannot be reused without permission.
2. Website Access
We aim to keep the website available at all times but do not guarantee uninterrupted access.
We may suspend access for maintenance or updates.
3. Orders & Information
When placing an order, you may be required to provide:
- Name
- Contact details
- Payment details
You are responsible for ensuring your information is accurate.
4. Payments
- Payments can be made online or via Pay on Collection
- Orders are confirmed once accepted by us
- Prices are in GBP and may change without notice
5. Allergies & Food Information
We try to provide accurate allergen and ingredient information.
However:
- We cannot guarantee a completely allergen-free environment
- Customers must inform us of any allergies before ordering
6. Cancellations & Refunds
- Once preparation starts, cancellations may not be possible
- Refunds are handled case-by-case
7. Delivery & Collection
- Customers must collect orders at the agreed time
- Delays may occur during busy periods
- We are not responsible for delays caused by third-party delivery services
8. Security
We take reasonable steps to protect your data.
However, internet communication is not fully secure.
9. Liability
We aim for accuracy but do not guarantee:
- Website content is error-free
- Information is always up to date
Nothing in these terms affects your statutory rights.
10. Termination
We may suspend or terminate access if you breach these terms.
11. Privacy
Your data is handled according to our Privacy Policy.
12. Changes to This Policy
We may update this policy from time to time.
Please review it periodically.