Effective Date: January 2026
At EKTARA, we are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
EKTARA operates in accordance with the UK GDPR and the Data Protection Act 2018.
Data Controller:
EKTARA
81 Wapping High Street, London, E1W 2YN
📧 hello@ektara.uk
📞 07405215054
We ensure your personal data is:
- Processed lawfully, fairly, and transparently
- Collected for specific purposes
- Kept secure and only for as long as necessary
2. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Order and booking details
- Payment details (processed securely via third parties)
- Website usage data (via cookies)
If you contact us, we may keep a record of that communication.
3. How We Use Your Information
We use your data to:
- Process orders and bookings
- Communicate with you regarding your order or enquiry
- Provide customer support
- Improve our services and website
- Send marketing communications (only if you opt in)
We do not store payment details.
All payments are securely processed via trusted third-party providers.
5. Sharing Your Information
We do not sell your data.
We may share your data with:
- Payment providers
- Delivery partners
- Website hosting and analytics services
- Professional advisors (if required)
We may also disclose data if required by law.
6. Data Retention
We only keep your data:
- While you are using our services
- For a reasonable period afterwards (typically up to 6–12 months)
- As required for legal or accounting purposes
We may also disclose data if required by law.
7. Data Security
We take appropriate measures to protect your data.
However, please note that data transmission over the internet is not completely secure.
8. Marketing
If you opt in, we may contact you via:
- SMS
- Phone
You can unsubscribe at any time by:
- Contacting us at hello@ektara.uk
9. Your Rights
Under UK data protection law, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Object to processing
- Request data transfer
You can also lodge a complaint with the Information Commissioner’s Office.
10. Cookies
We use cookies to improve your experience.
Please see our Cookie Policy for full details.
Our website may contain links to other websites.
We are not responsible for their privacy policies.
12. Changes to This Policy
We may update this policy from time to time.
Please review it periodically.
13. Contact Us
📧 hello@ektara.uk
📞 07405215054
📍 81 Wapping High Street, London, E1W 2YN